Agreement & Support
【Safety Warnings】
1. Adults Only: This kit is only available for purchase by adults with full civil capacity. SIBOOR reserves the right to refuse technical support and wiring guidance to minors, as operating high-voltage electrical systems requires professional knowledge and experience. Minors may lack the necessary skills and judgment to safely handle such tasks, posing serious risks of injury or damage.
2. High Voltage Risk: This kit involves wiring and testing of 110/220V high-voltage circuits. Always seek assistance from qualified professionals; do not attempt to operate it yourself. Before working on any wiring, ensure the printer is unplugged and the capacitors in the power supplies have discharged.Always proceed with caution to prevent fires and other hazards.
3. Use of Dangerous Tools: Installation requires tools such as soldering irons and pliers, which can cause burns or injuries if not handled properly. Please exercise caution.
4. Installation Guidance: Before beginning the installation, carefully read the assembly manual to ensure correct operation.
5. Safety Warning: Before powering on, check the wiring diagram to confirm the connections for the neutral wire, live wire, ground wire, and the positive and negative terminals of the 5V devices are correct. Even professionals can overlook these details, so do not skip this step. Failing to check may cause short circuits, potentially damaging sensitive components like Board，Tool Board，RGB lights, Cartographer V3, and servos, leading to irreversible harm.
6. Risk of Damage: Never plug or unplug any device while the printer is powered. This not only poses a safety hazard but also risks damaging electronic components. In particular, stepper drivers can be easily damaged by connecting or disconnecting stepper motors while powered.
【Disclaimer】
Liability Waiver: SIBOOR is not responsible for accidents caused by improper operation, violations of instructions, unauthorized modifications, or failure to follow the safety warnings.
Warranty Coverage: All components of the kit, except for custom parts and those with special declarations, are covered by the warranty.
Non-Warranty Issues: Damages that are not related to product quality do not fall under the warranty.
【Warranty Policy】
As SIBOOR 3D printer kits consist of multiple independent components, the warranty is applied to individual parts rather than the entire kit. If, after inspection, no external damage or unauthorized modifications are found, and the issue is due to material, craftsmanship, or functionality defects, SIBOOR will offer free repair or replacement of the affected parts. Warranty periods vary depending on the component.
Warranty Coverage:
Manufacturing Defects: Issues caused by defects in the manufacturing process.
Material Issues: Damage caused by defective materials.
Warranty Period:
12-month warranty: Power supply, motors, relays, silicone heating pads, linear rails.
6-month warranty: Mainboard, display screen, host（PI）, CAN board，Pulleys, idlers, bearings.
3-month warranty: Fans, extruder components, Drivers, RGB lights, belts,endstop switch，Heating Rod, Thermistor，cables.
Parts Not Covered or with Limited Warranty:
Consumables (No Warranty): Consumables such as hotends, nozzles, printing Plate, PTFE tubes, Activated Carbon，and other expendable items are not covered under the warranty.
【Warranty Exclusions】
SIBOOR reserves the right to deny warranty service in the following cases:
User Damage: Damage caused by user errors such as short circuits, water ingress, corrosion, or unauthorized modifications.
Improper Installation: Damage resulting from incorrect installation, use, or testing not following the provided manual.
Cosmetic Damage: Wear and tear or scratches that do not affect the product's performance.
Force Majeure: Damage caused by natural disasters such as earthquakes, fires, floods, or other uncontrollable events.
Overuse: Damage caused by exceeding the design load or using incompatible accessories.
Non-Original Parts: Damage resulting from the use of non-SIBOOR original parts or unauthorized modifications.
【Warranty Claim Process】
Contact Support: If you encounter any issues, contact SIBOOR after-sales support, providing your order number and a description of the problem. It is recommended to include photos or videos.
Submit Evidence: Provide relevant evidence (photos or videos) as requested to verify the issue.
Product Inspection: You may be required to return the product for inspection or receive a remote diagnosis.
Resolution: Once the issue is confirmed to be within the warranty scope, SIBOOR will offer repair, replacement, or another appropriate solution.
【Other Notes】
If no warranty claim is made within the specified time, it will be considered a waiver of rights, unless the customer can provide sufficient justification for the delay, and the reason is accepted by SIBOOR.
SIBOOR reserves the final right of interpretation for this warranty policy.
For further inquiries or assistance, please contact us:
Email: notavisitor.zhu@gmail.com
Discord: siboorwindzhu
Revised: 2024-9-24
Last updated