Phaetus Rapido2 Heatblock Replacement Guide
Phaetus has released a guide for replacing the Rapido2 heatblock. SIBOOR customers who purchased the Trident JUNE kit are eligible for the same warranty. Some users reported temperature differences between the heatblock and actual printing conditions. Phaetus suggests printing a "Temperature Tower" model to confirm the issue. If confirmed, submit your order screenshot and relevant details to apply for a replacement.
For any questions, contact us at SIBOOR, and we’ll assist you.
Confirm Temperature Differences
Print the "Temperature Tower" model: Download or obtain the "Temperature Tower" model file and import it into your slicing software. Set different print temperatures covering the recommended range.
Evaluate the results: Inspect the "Temperature Tower" model layers and record the temperature of the best print quality layer. Compare it with the recommended print temperature from the filament manufacturer. A difference over 15°C indicates significant deviation in the heatblock temperature sensing.
Request a Heatblock Replacement Kit
Choose a contact method: You can private message the official Phaetus account on Discord or email marketing@phaetus.com.
Prepare application information:
Order Number: Provide the order number for your Rapido2 purchase. If you bought the SIBOOR Trident JUNE kit, provide a screenshot of that order.
Temperature deviation pictures: Attach pictures of the temperature tower model results, marking the optimal print layer and temperature, and indicating the recommended filament temperature.
Problem description: Briefly describe the issue, including how you discovered a potential problem with the heatblock and any solutions you've tried.
Submit your application: Send this information through your chosen contact method to Phaetus. Wait for a response; they may confirm details or request more information.
Follow-up steps: Once Phaetus confirms your application is valid and agrees to replace the heatblock, they will guide you through the process for receiving the new heatblock.
Thank you for your support of SIBOOR and Phaetus products. For any questions, feel free to contact us.
Best regards! SIBOOR Team Date: October 16, 2024
Last updated